Empowering businesses through integrated outsourcing and technology solutions since 2011. Your trusted, ISO 9001:2015 Certified partner for sustainable growth.
Impel Service & Solutions Limited (iSSL) has been operating as a Business Process Outsourcing (BPO) firm since 2011, offering a comprehensive set of IT services and solutions for domestic & international markets with superior quality considerations.
The key proposition of our services is quality-centric processes with a strong emphasis on information security, state-of-the-art infrastructure, robust reporting mechanisms, data-driven control overhead, and high-end resource development strategy. We believe in building steady, long-term relationships as a service partner by providing a one-stop solution for BPO, IT, and ITeS support & services.
Our commitment to quality is formalized through our ISO 9001:2015 Quality Management System certification, BTRC call center licensing, DIFE licensing, and active membership in BACCO, BASIS, and E-CAB.
To empower businesses through AI-driven outsourcing and technology solutions pairing skilled people with intelligent automation, AI voice and chat, and data-driven process control to deliver faster, smarter service. We strive to be the preferred partner for organizations seeking reliable, future ready outsourcing solutions in Bangladesh and beyond.
Serving with the highest level of dedication and innovation, we aim to be Bangladesh's most competitive AI-enabled outsourcing and technology partner delivering quality contact center, back-office, and software solutions, and building strong, value-added partnerships with our clients, locally and internationally.
The principles that guide our actions and define our culture
Respectful to all
Always a step ahead
Excellent client service
Doing the right things
Nurturing positive outcomes
We integrate proprietary operations expertise with industry-leading AI, conversational intelligence, and telephony infrastructures.
Powers automated omnichannel chat, ticketing workflows, and seamless human-in-the-loop agent escalations.
Enables high-fidelity conversational Bangla and English AI voice agents for automated outbound calling and triage.
High-capacity carrier-grade dialer platform driving predictive outbound campaigns, campaign queues, and IVR pipelines.
Omnichannel CX suite providing dynamic skills-based call distribution, multi-tenant monitoring, and live analytics.
Fully compliant with state regulatory mandates, national apex trade bodies, and global quality management frameworks.
The growth and evolution of ISSL since 2011
ISSL established in Dhaka, Bangladesh as a dedicated BPO firm.
Expanded into custom software, CRM systems, and enterprise web engineering.
Began long-term service engagements with Grameenphone and government agencies.
Delivered certified BPO training to 3,000+ graduates under SEIP workforce programs.
Scaled service footprint across North America, APAC, and cross-border enterprises.
Recognized as a premier quality-certified, AI-enabled BPO partner in Bangladesh.
Partner with ISSL and experience the difference of working with a trusted, innovative, and results-driven team.