Our Team

Team at ISSL

Good service starts with the right people. Meet the leadership team and see how our functional teams govern and support every ISSL engagement.

ISSL Pride

Our Team of Excellence

A combination of talented, dedicated, and creative individuals.

ISSL team member
ISSL team member
ISSL team member
ISSL team member
ISSL team member
ISSL team member
ISSL team member
ISSL team member
ISSL team member
ISSL team member
ISSL team member
ISSL team member
Governance Model

How our team supports Contact Center operations

Every functional group at ISSL exists to keep frontline Contact Center operations running smoothly — grouped below by Operations, IT, Accounts & Admin, and HR.

OPERATIONS

Contact center core
Quality Assurance
MIS
Scheduling & Staffing
Training
IT
Technical Support
Accounts & Admin
HR & Recruitment
Employee Engagement
HSSE
Operations IT Accounts & Admin HR

Call & process monitoring · Performance audits & coaching · Continuous improvement initiatives

Reporting dashboards & analytics · Data accuracy & integrity checks · Client & management reporting

Demand forecasting · Shift planning & roster management · Workforce optimization

New-hire induction training · Ongoing skills development · Certification programs

Network & infrastructure management · Information & data security · Systems administration

Systems & telephony troubleshooting · Tools & application support · Floor-level technical escalations

Client billing & invoicing · Vendor & procurement management · Facilities & office administration

Talent sourcing & hiring · Onboarding & employee records · Policy & compliance support

Recognition & rewards programs · Team events & activities · Culture & wellbeing initiatives

Workplace health & safety · Security protocols · Environmental compliance
15+
Years of Experience
ISO 9001
Quality Certified
500+
Skilled Workforce
BACCO & BASIS
Active Membership

Want to work with our team?

Reach out to discuss how ISSL's leadership and teams can support your business.

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